Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our social media management platform ("Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password (hashed), and profile information
• Content: Posts, images, videos, captions, and other content you create or upload
• Social Media Credentials: OAuth tokens and access credentials for connected social media accounts
• Communication Data: Messages you send to us through support channels

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and schedule your social media posts
• Authenticate your identity and manage your account
• Connect to and interact with your social media accounts
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Social Media Platforms

When you schedule or publish content, we share that content with the respective social media platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, YouTube) according to your instructions.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Database and analytics services
• Payment processors (if applicable)
• Email and notification services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing (passwords are never stored in plain text)
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure API integrations with social media platforms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Settings: Manage your privacy preferences through your account settings

To exercise your right to deletion, you can:

• Visit the Account Deletion page to permanently delete your account and all associated data
• Or contact us through the support channels provided in the Service

Data Deletion URL: https://yourdomain.com/delete-account

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly
• Authentication Cookies: Used to maintain your login session
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Services

Our Service integrates with third-party services and social media platforms. When you connect your accounts, those platforms may collect and process your information according to their own privacy policies. We encourage you to review the privacy policies of:

• Instagram (Meta)
• Facebook (Meta)
• Twitter/X
• LinkedIn
• TikTok
• YouTube (Google)

We are not responsible for the privacy practices of these third-party services.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

10. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the support channels provided in the Service.